This Digital Delivery Policy governs the purchase, provision, and instant fulfillment of all premium web-based puzzle gaming services available on www.klotskiarcade.com (the “Website”).
Our platform and checkout systems are operated by PUZZLELABS PTE. LTD. (Company Registration No.: 202517055W, Registered Address: 112 Robinson Road, #03-01, Robinson 112, Singapore 068902). By completing a purchase on our Website, you explicitly acknowledge, understand, and agree to the delivery mechanisms and legal frameworks detailed below.
1. Nature of Services and Delivery Model
- Web-Based Digital Access: All individual products or access tiers offered on our Website are standardized, instant-access digital puzzle gaming services hosted entirely on our secure cloud platform.
- No Physical Shipments: klotskiarcade operates strictly on a digital-ready platform model. We do not provide physical goods, physical delivery media, custom offline software development, or ongoing personalized configuration services.
- Instant Access Provisioning: Our operational fulfillment pipeline follows an immediate, fully automated digital provisioning structure. Upon successful payment verification, the secure premium access rights are instantly linked to your user account, allowing immediate gameplay within your browser environment.
2. Delivery Mechanism (No Physical Shipping)
- 100% Virtual Delivery: All services are delivered entirely through virtual cloud infrastructure. No physical shipping, paper invoices, CD-ROMs, or tangible packaging materials will be mailed to your physical address.
- No Tracking Numbers Required: Because no physical freight carriers or postal services are utilized, traditional logistic tracking numbers or carrier receipts will not be issued.
- Proof of Fulfillment: Official and conclusive proof of successful digital delivery and performance is generated via our automated system and server logs. These logs permanently record the precise timestamp of the transaction, the automated activation of your premium account privileges, and the dispatch of the transaction confirmation email.
3. Fulfillment Timeline and Access Instructions
- Immediate Activation: Upon successful authorization of your payment via Stripe, the system will automatically activate your premium gaming privileges. Your account dashboard will instantly update to grant you immediate access within your browser.
- Confirmation Email Dispatched: Concurrently, an automated fulfillment and receipt email confirming your premium account activation will be dispatched to the email address provided during checkout (with classic@klotskiarcade.com acting as the official sender).
- Action for Assistance: If you do not see the confirmation email within 5 minutes of purchase, please inspect your spam/junk folders. For any technical disruptions, latency, or issues regarding account access, please contact us immediately at classic@klotskiarcade.com. Our dedicated support team will review our system delivery logs and manually restore or re-verify your digital access within 24 hours.
4. Waiver of the EU 14-Day Right of Withdrawal (All Sales Are Final)
Our digital service delivery adheres strictly to global e-commerce guidelines and European Union consumer protection standards:
- Express Consumer Consent: In accordance with Article 16(m) of the European Union Consumer Rights Directive (2011/83/EU) regarding the supply of digital services and online content not delivered on a tangible medium, the statutory 14-day right of withdrawal (the right to claim a no-reason refund) does not apply once performance has begun with your prior express consent.
- Immediate Waiver: By purchasing our premium web-based gaming access, you provide your explicit prior consent to the immediate execution of the digital service and acknowledge that once digital access has been granted and logged on our platform, you waive your 14-day right of withdrawal.
- Finality of Transaction: Because the provision of instant online access and digital performance cannot be revoked, returned, or un-consumed, all sales are final upon account activation. No cancellations or reversals will be honored, except as explicitly mandated by applicable local statutory laws.
