Welcome to klotskiarcade (hereinafter referred to as the “Website”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.klotskiarcade.com and access our premium, web-based puzzle gaming services.
Our operations fully comply with the Singapore Personal Data Protection Act (PDPA) and the European General Data Protection Regulation (GDPR).
1. Data Controller
For the purposes of the GDPR and PDPA, the data controller responsible for your personal data is:
- Company Name: PUZZLELABS PTE. LTD.
- Company Registration No. (UEN): 202517055W
- Registered Address: 112 Robinson Road, #03-01, Robinson 112, Singapore 068902
- Official Contact Email: classic@klotskiarcade.com
2. Age Restrictions and Protection of Minors
Our Website and digital services are exclusively directed to individuals who are at least 18 years of age.
- Strict Age Threshold: You must be 18 years or older to register an account or access our puzzle gaming services on this Website. We do not knowingly collect or solicit personal data from anyone under the age of 18.
- Parental Notification: By using this Website, you represent that you are at least 18 years old. If a parent or guardian becomes aware that their child under 18 has provided us with personal information or created an account without appropriate supervision, please contact us immediately at classic@klotskiarcade.com. We will terminate the account and permanently delete all associated data within 24 hours.
3. Data Collection and Third-Party Payment Processor (Stripe)
We collect personal data necessary to provide seamless digital service access and securely process your payments.
- Payment Processing via Stripe: All transactions made on our Website are processed securely by our third-party payment gateway, Stripe (Stripe Payments Europe, Ltd. / Stripe, Inc.).
- What We Share/Collect: To complete your transaction, necessary checkout information (such as your name, billing address, email, and payment details) will be transmitted directly to Stripe.
- Data Security: We do not store or directly handle full credit card numbers or CVV codes on our servers. Stripe processes all financial data in compliance with the Payment Card Industry Data Security Standard (PCI-DSS) and applicable GDPR/PDPA data security frameworks.
4. Data Retention Period
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, tax, or transaction-reporting requirements.
In strict compliance with Singapore and European legal frameworks:
- Transaction and Financial Records: Data related to your purchases and payments processed via Stripe will be retained for a period of 7 years to fulfill corporate tax obligations under Singapore’s Inland Revenue Authority (IRAS) and anti-money laundering (AML) / tax accounting legislation in the European Union.
- Account Information: General account data and support histories are retained for the duration of your active relationship with us, or up to 2 years after your last active interaction, unless a longer retention period is mandated by law or for defending legal claims.
Once the applicable retention period expires, your data will be securely and permanently deleted or anonymized.
5. Geographic Scope and Data Transfers
Our services are exclusively tailored for and directed to customers residing in the European region. As PUZZLELABS PTE. LTD. is located in Singapore, your personal data will be transferred from Europe to Singapore. We implement Standard Contractual Clauses (SCCs) and appropriate safeguards to ensure your data receives an equivalent level of protection as required under the GDPR.
6. Your Rights (GDPR & PDPA)
Depending on your location, you possess comprehensive rights regarding your data, including the right to access, rectify, or erase your personal data, the right to object to or restrict processing, and the right to data portability. To exercise any of these rights, please contact our Data Controller at classic@klotskiarcade.com.
