Thank you for choosing klotskiarcade.
This Refund & Cancellation Policy (“Policy”) governs all purchases of premium web-based puzzle gaming access made via our website www.klotskiarcade.com. This Website and its commercial services are legally owned and operated by PUZZLELABS PTE. LTD. (Company Registration No.: 202517055W, Registered Address: 112 Robinson Road, #03-01, Robinson 112, Singapore 068902).
Because our gaming products are purely virtual digital services delivered and consumed instantly over the browser, we enforce a transparent policy outlined below in strict compliance with Singapore commercial frameworks and European Union consumer directives.
1. All Sales Are Final Upon Activation
- All transactions conducted on this Website are one-time purchases for instant-access, web-based premium puzzle gaming privileges.
- Once your payment is successfully processed via our secure third-party payment gateway (Stripe) and digital provisioning has commenced (i.e., the instant premium access is activated on your user profile within the browser or confirmation is sent to your registered email), the transaction is considered fully executed and concluded.
- Therefore, all sales are final, and we generally do not offer refunds, cancellations, exchanges, or store credits under standard circumstances.
2. Statutory Waiver of the European Union 14-Day Right of Withdrawal
We value and respect our European community. While European Union consumer protection laws generally provide a 14-day cooling-off period for typical online purchases, immediate digital services carry strict statutory exclusions.
- EU Consumer Rights Directive Compliance: In accordance with Article 16(m) of the European Union Consumer Rights Directive (2011/83/EU), the statutory 14-day right of withdrawal (the right to request a no-reason refund) is explicitly excluded for the supply of digital content and online services not delivered on a tangible medium, provided performance has begun with the consumer’s prior express consent.
- Your Explicit Acknowledgment: By checking the agreement box at checkout and initiating immediate premium access to our browser games, you provide your prior express consent to the immediate performance of the service and explicitly acknowledge that you waive and forfeit your statutory 14-day right of withdrawal.
3. Statutory Exceptions & Technical Performance Warranty
In alignment with Singapore’s Consumer Protection (Fair Trading) Act (CPFTA) and European statutory digital conformity warranties, we stand firmly behind the technical and functional integrity of our platform.
- Technical Remedy: If you encounter a catastrophic, persistent technical failure or server-side account disruption that completely prevents our digital puzzle games from loading or functioning in a modern desktop browser environment, please contact our support team immediately at classic@klotskiarcade.com.
- Resolution Window: Our dedicated support team will analyze our system delivery logs and work to resolve the issue within 24 hours. If we are fundamentally unable to remedy the platform defect or restore your functional digital access within 14 business days from your initial query, a full refund of the purchase price will be issued back to your original payment method via Stripe.
4. Dispute Resolution & Anti-Fraud Policy
- Proof of Performance: Because our system automatically archives secure server-side access logs and digital fulfillment timestamps tied to your account, these internal server records serve as conclusive proof of successful digital delivery and activation.
- Friendly Resolution: We strongly encourage users to reach out to us directly at classic@klotskiarcade.com before initiating any financial payment disputes or chargebacks. Unauthorized dispute filings via Stripe based on false claims of “non-receipt” for fully provisioned browser access will result in the immediate and permanent termination of your gaming account. The Company reserves the right to present our verified automated server logs as defensive evidence directly to the card networks (Visa, Mastercard, etc.).
